Shipping policy
🌏 Where We Ship
We currently ship to:
Australia 🇦🇺
New Zealand 🇳🇿
Europe 🇪🇺 (selected countries)
Asia 🌏 (selected countries)
If you're outside these zones and dreaming of a Frankie & Winnie Co. delivery, reach out via our Contact Us page—we’ll see what magic we can make happen.
🐾 How It Works
Processing Time: 1–3 business days
We pack and ship orders Monday to Friday (excluding public holidays).
You’ll get a tracking link as soon as your goodies are on the move!
🚚 Shipping Options & Estimated Delivery
Within Australia:
Standard: 2–8 business days
Express: 1–3 business days
New Zealand:
Standard: 5–10 business days
Express: 3–6 business days
Europe & Asia:
Standard: 7–20 business days
Express: 5–10 business days (where available)
Note: Delivery times are estimates and may vary depending on your location, customs processing, or public holidays.
💸 Shipping Costs
Shipping is calculated at checkout based on your location and order weight/size.
We always aim to keep things fair and affordable—and don’t forget, free shipping promos do pop up, so be sure to follow along or sign up to our newsletter to stay in the know!
🛃 Customs & Duties
For orders outside Australia:
Import duties, taxes, or customs charges may apply depending on your country’s rules.
These are the buyer’s responsibility, so we recommend checking with your local customs 🛃 office if you’re unsure.
🌿 Eco-Friendly Packaging
At Frankie, Winnie & Co., we care about our planet as much as we care about your pups! That’s why we use 100% compostable mailer bags for all our shipments. They’re sturdy, protective, and break down naturally after you’re done with them — helping reduce plastic waste and keep Mother Earth happy.
📮 Still Have Questions?
We’re here for you! For anything shipping-related (or just to say hi), head over to our Contact Us page and we’ll be in touch soon.