Terms of service

Effective: 30/07/2025

By using this website, you agree to the terms and conditions outlined below.

1. Use of Site

You agree to use our website for lawful purposes only and in a way that does not harm others or interfere with the operation of the site.

2. Orders & Payments

All prices are listed in AUD. We accept a range of secure payment methods through our Shopify platform. Once you place an order, you'll receive confirmation via email.

3. Advertising & Third-Party Services

We use third-party services such as Facebook, Google, and YouTube for marketing and analytics purposes. These platforms may track your behaviour via cookies or pixels. We do not control these third parties and recommend reviewing their privacy policies.

4. Refunds & Returns

We offer store credit only for eligible returns made within 14 days of delivery. Items must be unused and in original condition. Please see our Refund Policy for full details.

5. Product Use

Always supervise pets when using our products. Frankie, Winnie & Co. is not liable for injury or misuse of any item.

6. Intellectual Property

All content on this site (text, photos, logos, designs) is the property of Frankie, Winnie & Co. and may not be copied or reused without permission.

7. Limitation of Liability

We are not responsible for any damages, loss, or injury related to the use of our website or products.

8. Updates to Terms

We may update these terms occasionally. Continued use of our website implies acceptance of the latest version.