Shipping Info

Hey there! We're so excited to send some tail-wagging goodness your way. Below is everything you need to know about how your order will go from our hands to yours (or your pup’s paws 🐾).


🌏 Where We Ship

We currently ship to:

Australia 🇦🇺

New Zealand 🇳🇿

Europe 🇪🇺 (selected countries)

Asia 🌏 (selected countries)

If you're outside these zones and dreaming of a Frankie & Winnie Co. delivery, reach out via our Contact Us page—we’ll see what magic we can make happen.


🐾 How It Works

Processing Time: 1–3 business days

We pack and ship orders Monday to Friday (excluding public holidays).

You’ll get a tracking link as soon as your goodies are on the move!


🚚 Shipping Options & Estimated Delivery

Within Australia:

Standard: 2–8 business days

Express: 1–3 business days

New Zealand:

Standard: 5–10 business days

Express: 3–6 business days

Europe & Asia:

Standard: 7–20 business days

Express: 5–10 business days (where available)

Note: Delivery times are estimates and may vary depending on your location, customs processing, or public holidays.


💸 Shipping Costs

Shipping is calculated at checkout based on your location and order weight/size.

We always aim to keep things fair and affordable—and don’t forget, free shipping promos do pop up, so be sure to follow along or sign up to our newsletter to stay in the know!


🛃 Customs & Duties

For orders outside Australia:

Import duties, taxes, or customs charges may apply depending on your country’s rules.

These are the buyer’s responsibility, so we recommend checking with your local customs 🛃 office if you’re unsure.


🌿 Eco-Friendly Packaging

At Frankie, Winnie & Co., we care about our planet as much as we care about your pups! That’s why we use 100% compostable mailer bags for all our shipments. They’re sturdy, protective, and break down naturally after you’re done with them — helping reduce plastic waste and keep Mother Earth happy.


 

📮 Still Have Questions?

We’re here for you! For anything shipping-related (or just to say hi), head over to our Contact Us page and we’ll be in touch soon.

Harnesses are designed to distribute pressure evenly across your dog’s chest and body, rather than concentrating it on the neck like a collar.

For many dogs, this means:

  • Better comfort on walks
  • Reduced strain on the neck and throat
  • More control without needing force

Especially for dogs that pull, get overwhelmed, or are still learning to walk calmly, a well-fitted harness can make a big difference to how walks feel — for both of you.

Collars can be great for holding ID tags and for dogs who already walk calmly on leash.

Harnesses are often a better option for walking because they:

  • Offer more support and stability
  • Help guide movement rather than restrict it
  • Are generally more comfortable for longer or more stimulating walks

There’s no “one size fits all” — but for everyday walks, many dogs feel more secure and confident in a harness.

To get the best fit, measure your dog’s chest at the widest part, just behind the front legs.

Tips:

  • Use a soft tape measure
  • Make sure it’s snug but not tight
  • If your dog is between sizes, we recommend sizing up for comfort

If you’re ever unsure, comfort always comes first 🤍

Find our sizing chart here.

A properly fitted harness should:

  • Sit comfortably on the chest without rubbing
  • Allow full shoulder movement
  • Feel secure without digging in

You should be able to fit two fingers between the harness and your dog’s body.

Signs the fit may need adjusting:

  • Chafing or redness
  • Restricted movement
  • Slipping or twisting during walks

A good fit supports your dog — it shouldn’t feel restrictive.

If your dog’s measurements fall between sizes, we recommend sizing up for comfort.

Sizing up can help:

  • Prevent rubbing or tightness
  • Allow room for movement
  • Create a more relaxed fit for longer walks

A harness should feel secure without being restrictive. When in doubt, a little extra room is often more comfortable than a fit that’s too snug.

Most dogs can benefit from wearing a harness on walks, but every dog is different.

Harnesses are often especially helpful for:

  • Dogs who pull or lunge on lead
  • Dogs who feel overwhelmed in busy environments
  • Puppies learning to walk on lead
  • Dogs with sensitive necks or airways

If your dog enjoys freedom of movement and feels more secure with pressure distributed across the body rather than the neck, a harness is usually a great choice.

All orders are packed and shipped from Australia.

  • Shipping times are shown at checkout
  • We offer easy returns on unworn items
  • If sizing isn’t quite right, we’re happy to help you find the best fit

If you have any questions, feel free to reach out — we’re always happy to help.

Find all of our shipping details here.

To keep your Frankie, Winnie & Co. gear looking and feeling its best:

  • Hand wash or gentle machine wash in cold water
  • Use mild detergent
  • Air dry only
  • Avoid bleach and high heat

With proper care, your pieces are designed to be worn on repeat.

Not all dogs experience walks the same way.

Behaviours like pulling, stopping suddenly, avoiding eye contact, or wanting space aren’t “bad behaviour” — they’re often forms of communication.

Many dogs benefit from:

  • Extra space from other dogs or people
  • Slower, calmer walks
  • Gear that feels secure and comfortable

Listening to your dog and supporting their comfort can help create calmer, more enjoyable walks over time.

Walks aren’t just exercise — they’re an important part of your dog’s mental and emotional wellbeing.

Comfort-first gear can help:

  • Reduce physical strain
  • Support calmer behaviour on walks
  • Build confidence in new environments
  • Make walks more enjoyable for both of you

When dogs feel comfortable and supported, they’re better able to focus, explore, and relax — and that changes the whole walking experience.